Buffering or channels not loading

Most picture problems come from the home network or the app. Try these steps in order.

1. Restart the app, then the device, then your router (unplug it for 30 seconds).
2. Use a cable if you can, or a 5 GHz Wi-Fi network close to the router.
3. Check your speed: a stable connection of about 25 Mbit/s is comfortable for HD.
4. Try another channel: if only one channel is affected, tell us which one.
5. Clear the app's cache or reinstall the app, then log in again.
6. Make sure the same login isn't being used on another screen at the same time.

Still not working?

Contact us with your device, the app you use, the channel and the time of the problem: it helps us find the cause quickly.