Help center
Answers to the most common questions about ordering, setup and your subscription.
Getting started
- How does ordering work?
From choosing a plan to receiving your login details.
- The free 24-hour trial
How to request and activate your free trial.
- How many devices can I use?
What "number of devices" means and how to add one.
Setup
- Which app should I use?
Using your login details in an IPTV player app.
- Setting up a MAG box
MAC address, portal URL and first start.
Payment
- How does payment work?
Payment methods, payment link, currency and promo codes.
Account & renewal
- Renewing my subscription
Keep the same login and avoid any interruption.
- Your customer account
Sign in with a code to see your orders, logins and tickets.
Troubleshooting
- Buffering or channels not loading
Quick checks that solve most picture problems.